Privacy Policy

Effective date: November 1, 2026. Sample — confirm before launch

This Privacy Policy explains how [Business legal name — to be supplied] Sample — replace before launch (“HomeGuard Roofing,” “we,” “us”) collects, uses, shares and protects personal information when you use homeguardroofing.com (the “Site”), call us, or contact us. This policy is intended to comply with the California Online Privacy Protection Act (CalOPPA) and other applicable laws.

1. Information We Collect

Information you give us:

• Name, phone number, email address
• Property address or cross street
• Details about your roof and request, including photos you upload
• Whether your home is in an HOA, and any other information you choose to include
• Communications with us, including emails, texts and messages

Phone calls: If you call a number on the Site, our call-tracking provider may record your phone number, call time and duration, and which page or source the call came from. Calls may be recorded for quality and tracking purposes. You will be told at the start of the call, and you may hang up if you don’t consent.

Information collected automatically:

• IP address, browser type, device type and operating system
• Pages visited, time on page, referring site and search terms
• Approximate location based on IP address
• Cookies and similar technologies (see Section 5)

2. How We Use Your Information

• To respond to your request and arrange an inspection or estimate
• To connect you with an independent licensed roofing contractor
• To send you messages about your request, by phone, email or text, according to your consent
• To understand how visitors use the Site and improve it
• To track which pages and sources lead to calls and requests
• To protect the Site against spam, fraud and abuse
• To comply with legal obligations

We do not use your information for unrelated marketing without your consent.

3. How We Share Your Information

We share personal information only as described here:

• With a roofing contractor: When you submit a request or call, we share your contact details, address and request details with an independent licensed roofing contractor so they can respond. That contractor uses your information under their own privacy practices.
• With service providers who help us run the Site and respond to you: website hosting, form processing, call tracking, email and texting tools, and analytics. They may use your information only to provide services to us.
• For legal reasons: to comply with law, respond to legal process, or protect our rights, users or others.
• In a business transfer: if the Site or business is sold or transferred, personal information may transfer to the new owner under this policy.

We do not sell your personal information for money to data brokers.

4. Text Messages

If you opt in to text messages, we and the contractor we refer you to may text you about your request. Message and data rates may apply, and frequency varies. Reply STOP to opt out at any time, or HELP for help. Your mobile number and opt-in consent are not shared with third parties for their own marketing.

5. Cookies and Analytics

The Site uses cookies and similar technologies to keep the Site working, remember preferences, and measure traffic. We use Google Analytics Sample — confirm actual tools before launch to understand how visitors use the Site. You can control cookies through your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.

Do Not Track: Some browsers send “Do Not Track” signals. The Site does not currently respond to Do Not Track signals. Sample — confirm before launch

6. How Long We Keep Information

We keep personal information only as long as needed to respond to your request, maintain business records, resolve disputes and meet legal obligations, generally no longer than [retention period — to be confirmed]. Sample — confirm before launch Call recordings are kept for [call-recording retention period — to be confirmed]. Sample — confirm before launch

7. How We Protect Information

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

8. Children’s Privacy

The Site is intended for homeowners and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we’ll delete it.

9. Your California Privacy Rights

California Consumer Privacy Act (CCPA/CPRA): California residents have the right to know what personal information we collect, use and disclose; to request deletion; to correct inaccurate information; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. To make a request, email info@homeguardroofing.com or call (925) 644-8514. We will verify your identity before responding.

Shine the Light (Civil Code §1798.83): California residents may request information about personal information we share with third parties for their direct marketing purposes. Contact us at info@homeguardroofing.com.

Even if these laws don’t apply to us, you can ask us at any time to see, correct or delete the information you gave us, and we’ll honor reasonable requests.

10. Third-Party Sites

The Site links to other websites. We aren’t responsible for their privacy practices. Please read their policies.

11. Changes to This Policy

We may update this policy. The effective date above shows the latest version. If we make material changes, we’ll post a notice on the Site.

12. Contact Us

• [Business legal name — to be supplied] Sample — replace before launch
• [Mailing address — to be supplied] Sample — replace before launch
• Email: info@homeguardroofing.com
• Phone: (925) 644-8514